Age UK criticises London bus drivers

Age UK criticises London bus drivers Age UK criticises London bus drivers
Older and disabled people should be involved in bus driver training, according to Age UK London, in a study of people’s experiences of bus travel. It also wants to see more space for wheelchairs, and calls on drivers to wait for passengers to be seated before moving off from stops. And it asks that able-bodied passengers respect the rights of those who are old or disabled.

The slightly tetchy study raises criticisms of bus drivers, claiming that “many bus drivers drive too fast and brake too quickly” and that “bus drivers are sometimes unfriendly and unhelpful”. It also notes that wheelchair ramps are often not working.

A TfL spokesperson says: “Our bus drivers are highly trained and are familiar with all aspects of customer service and the operation of their bus. They are required to check the ramp is working on their bus before they leave the garage. If the ramp is not deploying properly the bus will not go out. Quality assurance is carried out on the ramps frequently. Out of a sample size of roughly a quarter of the fleet, just 0.3 percent of ramps were found to be defective – seven buses out of 2,200.”

Age UK London concludes: “Better driver training is vital to ensure that buses stop in the right positions, equipment is used properly and drivers have the right attitude towards older and disabled people.”