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First launches Hampshire customer charte

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First has introduced a customer charter for its Hampshire passengers as part of a wider effort to improve communication with bus users. It follows the establishment of two customer panels which provide opportunities for passengers and the company's managers to discuss services. And with the charter comes a customer promise, with a refund for passengers if because of a failure by the company their bus has run more than 20 minutes late, more than one minute early or does not operate at all.

Mel Kendal, executive member for transport at Hampshire county council, says: "This is a welcome move by First. This very much complements the work that the county council has been doing in recent years to support operators in improving bus services through initiatives such as the quality bus partnership and the successful bid for government funding to improve the quality of bus travel through the Better Bus Area Fund."

www.firstgroup.com

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